Our DreamBet Casino Responsible Gaming

Our Commitment to Safer Play

We at DreamBet operate under a licence from the Curacao Gaming Authority (licence No. OGL/2024/181/0181), and as part of that licence we are required to promote responsible gambling practices across our site. We take this obligation seriously, and our Dream Bet platform includes safeguards at every stage of your journey with us — from registration through to withdrawal.

Our DreamBet Casino approach to safer gambling includes age verification, identity checks, self-exclusion options, deposit and loss limits, and ongoing monitoring for signs of problematic play. We also restrict access for certain groups, including professional and amateur athletes, sports officials, and their families, who are not permitted to open an account or wager with us, including on live dealer and slot games.

Age Verification

Our Vegas-style entertainment is strictly for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register an account at Dream Bet. We verify the identity and age of every customer as part of our standard checks, which may involve photographs of your identity card, driving licence, or passport, along with proof of address. If we discover that an underage person has opened an account, that account will be closed immediately and any funds will be handled in accordance with our terms.

We strongly encourage parents and guardians to use parental control software on any device that a minor might access, to prevent unauthorised use of our Dream Bet Casino platform or any other gambling website.

Tools We Offer to Help You Stay in Control

At Vegas-standard safety levels, we at DreamBet provide a range of practical tools designed to help you manage your gambling activity:

• Deposit limits — set daily, weekly, or monthly caps on how much you can add to your account.
• Loss limits — restrict the amount you are willing to lose over a given period.
• Wagering limits — cap the total amount you can stake within a set timeframe.
• Time-out periods — take a short break from your Dream Bet account, typically ranging from 24 hours to several weeks.
• Self-exclusion — close your account for a longer period, from six months up to permanently, preventing any further deposits or play.
• Reality checks — periodic reminders showing how long you've been playing during a session.

Our DreamBet support team can walk you through setting up any of these tools, and once a limit is in place, it cannot be increased immediately — any request to raise a limit only takes effect after a cooling-off period, giving you time to reconsider. If you're exploring promotions as part of your play, our DreamBet bonus page explains current offers and wagering conditions.

Requesting Self-Exclusion or Account Closure

If you feel that you need a longer break from gambling, we at Dream Bet Casino make the self-exclusion process straightforward. Once self-exclusion is active, you will not be able to log in, receive marketing communications, or reopen your account before the agreed period ends, even if you contact us requesting early reinstatement.

1. Contact our dedicated self-exclusion team at [email protected].
2. Specify the length of exclusion you would like, from six months upward, or request permanent closure.
3. Confirm your identity so we can apply the exclusion to the correct account.
4. Receive written confirmation once the exclusion has been applied.
5. Refrain from opening new accounts during the excluded period — duplicate accounts will be detected and closed.

Separately, if you simply wish to close your account without invoking formal self-exclusion, you can reach our team at [email protected]. Please note that account closure can only be requested from 90 days after your first successful deposit, and the closure process is completed within 60 days.

Recognising the Signs of Problem Gambling

Our DreamBet team encourages all customers to reflect honestly on their gambling habits. Some signs that play may be becoming a problem include:

• Spending more money or time gambling than you originally intended.
• Chasing losses by increasing your bets or depositing more than planned.
• Gambling to escape stress, sadness, or other emotional difficulties.
• Neglecting work, studies, relationships, or responsibilities because of gambling.
• Borrowing money or using funds needed for essentials to continue playing.
• Feeling anxious, irritable, or guilty about your gambling activity.
• Lying to friends or family about how much you play or spend.

If any of these resonate with you, we at DreamBet Casino encourage you to use our tools, reach out to our support team, or seek help from an independent organisation specialising in gambling-related harm.

External Support Organisations

Beyond the tools we offer directly, there are independent, non-profit organisations that provide free, confidential advice and support for anyone affected by gambling. We recommend the following resources to all our Dream Bet customers:

We at Dream Bet also suggest trying an independent self-assessment questionnaire if you are unsure whether your gambling habits need attention. These short tests can help you identify patterns that might otherwise go unnoticed.

Keeping Your Account Secure

Responsible gaming also means protecting your account from misuse. Our DreamBet platform includes identity verification checks on every withdrawal, and we may request further documentation such as proof of address, proof of payment method, or source of funds where necessary. These checks exist not only to prevent fraud, but also to ensure that the person placing bets is genuinely the account holder and is doing so of their own free will.

We remind all players that only one account is permitted per person, household, address, email, payment method, device, and IP address. Duplicate accounts are closed and any associated bonuses, free bets, or winnings are forfeited. This policy helps us maintain a fair and safe environment for everyone who plays with us. Before you start, make sure your account details are correct via DreamBet login to avoid any verification issues.