DreamBet Privacy Policy

At DreamBet Online Casino, we respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws. This Privacy Policy explains how we collect, use, store and share your information when you visit DreamBet Online Casino, register an account, make deposits or withdrawals, or otherwise use our casino, live casino, virtual sports, sportsbook, live betting and esports sections. By using our services, you consent to the practices described below.

Who We Are

Our services are operated by NewEra B.V., a company incorporated under the laws of Curacao, company number 157707, registered at Scharlooweg 39, U.13, Willemstad, Curacao. Our platform is licensed by the Curacao Gaming Authority under licence No. OGL/2024/181/0181. Paysafe payments made through our site are processed by NewEra Cyprus Limited, registered in Cyprus under number HE428202. Here at DreamBet, we built our platform on Ardevar technology to deliver a secure and reliable gaming environment across our markets, including Canada, Germany, Ireland, Italy, Norway and Arabic-speaking regions.

Information We Collect

When you create an account or use our services, we collect several categories of personal information necessary to verify your identity, process transactions and comply with our legal obligations.

• We gather registration details such as your name, date of birth, address, e-mail address and phone number.
• We collect identity verification documents, including photographs of your identity card, driving licence or passport.
• We request proof of address, such as a bank statement or utility bill no older than six months (mobile phone bills are not accepted).
• We collect proof of your payment method, including partial card details with the CVV hidden, or e-wallet and bank account information.
• We may request source of wealth, source of funds or political status documentation where required.
• We track your gaming activity, deposits, withdrawals, bonus usage and betting history to operate your account responsibly.
• We record technical data such as your IP address, device information and cookies when you access our site.

How We Use Your Information

Our Vegas-style approach to data handling at DreamBet Online Casino ensures that information is only used for legitimate purposes. We use your personal data to verify your identity, process deposits and withdrawals, prevent fraud and duplicate accounts, administer bonuses and promotions, and communicate with you about your account. We also use your data to comply with anti-money laundering regulations, licensing requirements imposed by the Curacao Gaming Authority, and requests from regulatory or law enforcement bodies. Our DreamBet systems monitor betting patterns to detect bonus manipulation, including unusually large bets, pattern changes, or drops in bet size that may indicate abuse of our promotions.

Identity Verification

Every withdrawal request made through DreamBet Online Casino undergoes identity verification. We may ask you to provide notarised identity documents in certain circumstances. Some deposit methods require additional checks, which can delay confirmation of your transaction. We review each request individually, and the time needed to approve or deny a withdrawal varies depending on the documentation provided and the department responsible for review.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with payment processors, including NewEra Cyprus Limited for Paysafe transactions, identity verification providers, regulatory authorities such as the Curacao Gaming Control Board, and professional advisors where necessary. At DreamBet, we may also disclose information to law enforcement agencies if required by law, or to prevent fraud and protect the integrity of our platform.

Restricted Jurisdictions and Account Eligibility

Our services are not available to residents of certain countries, including the United States, Russia, China, North Korea, Iran, Myanmar, and a number of other jurisdictions listed in our Terms and Conditions. We also do not permit professional or amateur athletes, sports managers, coaches, referees or league officials, together with their families, to hold accounts with us. Where we identify that a customer falls within a restricted category, we reserve the right to close the account and take appropriate action regarding any associated funds.

Duplicate Accounts and Fraud Prevention

We permit only one registration and one participation per person, family, household address, e-mail, payment account number, IP address, cookies and shared computer. Our DreamBet Online Casino systems are designed to detect duplicate accounts by comparing IP addresses, personal details, payment account numbers and site cookies. Where a duplicate account is identified, we close it and any associated bonuses, free bets and winnings are forfeited. Customers from prohibited jurisdictions may not use our services, including through the use of VPNs or similar tools to disguise their location.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, tax and regulatory obligations. Where your account becomes inactive for six consecutive months without deposits or play, we may terminate it and the outstanding balance may be forfeited in accordance with our Terms and Conditions. If you request account closure, we process this no earlier than 90 days after your first successful deposit, and we complete the closure within 60 days.

Your Rights

You have the right to request access to the personal data we hold about you, to request correction of inaccurate information, and to ask us to delete your data where we are not legally required to retain it. You may also object to certain processing activities or request a copy of your data in a portable format. To exercise these rights, please contact our support team using the details below.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate DreamBet Online Casino effectively, remember your preferences, and analyse how our site is used. Cookies also help us identify duplicate accounts and detect fraudulent activity. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Security of Your Information

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our DreamBet team stores sensitive information, including identity and payment documents, using secure systems and restricts access to authorised personnel only. Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or licensing obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically so you remain informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via live chat, e-mail and telephone.

• General support: [email protected]
• Account closure requests: [email protected]
• Self-exclusion requests: [email protected]

We are committed to handling your enquiries promptly and ensuring that your experience with us remains secure and transparent at every stage of your journey with our platform.